01 Introduction
ADS Dental Hospital ("ADS", "we", "us", "our") operates dental clinics in Ameerpet and Gachibowli, Hyderabad, and the website adsdentalhospitals.com (the "Site"). This policy explains what personal information we collect when you visit the Site, book an appointment, or contact us through phone, WhatsApp, or our online forms, and how that information is used, stored, and protected.
By using the Site or sharing your details with us to book a consultation, you agree to the practices described in this policy. If you do not agree, please do not submit your information or use the Site's booking features.
02 Information we collect
We collect information in three ways: what you give us directly, what your device shares automatically, and what our service providers pass on to us.
Information you provide directly
- Full name, phone number, and city/locality entered in appointment or "Get Free Consultation" forms
- Treatment of interest (for example, implants, braces, root canal, smile design)
- Preferred clinic location (Ameerpet or Gachibowli)
- Messages sent via our WhatsApp chat link or contact number
- Reviews or testimonials you choose to submit publicly
Information collected automatically
- Pages visited, time on page, and referring website, via Google Analytics
- Approximate location (city-level), device type, browser, and operating system
- Search terms that led you to our Site, via Google Search Console data
- Interactions with our ads, via Google Ads and Meta (Facebook/Instagram) advertising tools
03 How we use it
| Purpose | What we use |
|---|---|
| Responding to your consultation request and scheduling an appointment | Name, phone number, treatment interest, preferred location |
| Improving Site content, page speed, and navigation | Analytics data — pages viewed, device, approximate location |
| Measuring and improving our Google and Meta ad campaigns | Ad click and conversion data, campaign performance metrics |
| Sending appointment reminders or offers, where you've agreed to be contacted | Phone number, WhatsApp number |
| Maintaining the security of the Site | IP address, browser and device information |
05 Third-party services we use
| Service | Purpose |
|---|---|
| Google Analytics | Website traffic and behaviour analysis |
| Google Ads & Google Search Console | Search visibility and ad performance measurement |
| Meta (Facebook/Instagram) Ads | Ad delivery and conversion tracking via the Meta SDK/pixel |
| WhatsApp Business | Direct messaging with our reception team |
| Google Business Profile | Displaying clinic location, hours, and reviews on Google Search and Maps |
These providers may process your data on servers located outside India, in accordance with their own privacy policies. We select providers that maintain industry-standard security and confidentiality practices.
07 Data security
We use reasonable administrative and technical safeguards to protect the information you share with us, including restricted access to booking data and secure transmission of forms submitted on the Site. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
08 Retention
We retain appointment enquiry details for as long as needed to respond to your request and for a reasonable period afterward for follow-up care and record-keeping, unless you ask us to delete them sooner. Analytics data is retained according to Google Analytics' standard retention settings.
09 Your rights
Under the Digital Personal Data Protection Act, 2023, and general good practice, you can ask us to:
- Confirm what personal information we hold about you
- Correct inaccurate or outdated information
- Delete your information, where we are not required to keep it for legal or clinical reasons
- Withdraw consent to marketing calls, SMS, or WhatsApp messages at any time
To exercise any of these, contact us using the details below. We will respond within a reasonable time.
10 Children's privacy
Our paediatric dentistry services are provided to children under the consent and supervision of a parent or guardian, who submits any booking details on the child's behalf. We do not knowingly collect personal information directly from children through the Site.
11 Changes to this policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. The "Effective date" at the top of this page will be updated when changes are made. Continued use of the Site after an update means you accept the revised policy.
12 Contact us
For questions about this policy, or to make a request about your personal information, reach us through any of the following: